Terms of Service

Last updated: November 10, 2026

These terms apply to your use of ReturnRoom ("the app"), provided by Fulfil-It("we", "us"). By installing or using the app you agree to them on behalf of the business that owns the Shopify store ("you").

The service

ReturnRoom provides a returns portal for your customers and tools in Shopify admin to manage returns, including creating refunds, store credit and exchanges in your store when you instruct it to. You are responsible for your returns policy and for each decision to approve, reject, refund or exchange.

Your account

You need a Shopify store to use the app. You are responsible for who has access to your Shopify admin and for what they do in the app.

Plans, fees and billing

• The app has a free plan and paid plans, described in the app and on its Shopify App Store listing. Each plan includes a number of returns per calendar month.
• Paid plans are charged in US dollars through your Shopify invoice, monthly or yearly. Paid plans begin with a 14-day free trial, once per store.
• If a store receives more returns in a month than its plan includes, extra returns are still accepted but can't be processed in the app until the plan is upgraded or the next month begins.
• You can change plan or cancel at any time in the app. Cancelling moves the store to the free plan. Refunds and credits for charges are handled under Shopify's billing rules.
• We may change prices or plans; we will give at least 30 days' notice of a price increase for an existing subscription.

Acceptable use

You agree not to misuse the app — for example to break the law, to infringe others' rights, to send unsolicited messages, to interfere with the service or to try to access other stores' data.

Your data and your customers' data

You keep ownership of your data. You give us permission to process it to provide the service, as described in our Privacy Policy. You are responsible for having a lawful basis to collect your customers' information and for your own privacy notices.

Emails sent on your behalf

The app sends return-related emails to your customers using your store name and your reply-to address. You are responsible for the content you add to them.

Availability and changes

We work to keep the app available and reliable, but we do not promise it will be uninterrupted or error-free. We may add, change or remove features. If we discontinue the app we will give reasonable notice.

Money movements

Refunds, store credit and exchange orders are created in your Shopify store at your instruction and are subject to Shopify's and your payment provider's rules. Check the result of each action in Shopify. We are not responsible for a refund, credit or exchange issued because of an instruction given in the app.

Disclaimer and limitation of liability

The app is provided "as is". To the extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, lost profits or lost data. Our total liability for any claim connected with the app is limited to the fees you paid for it in the twelve months before the claim arose.

Ending these terms

You can stop using the app at any time by uninstalling it. We may suspend or end access if these terms are broken or if we are required to by law or by Shopify.

Changes to these terms

We may update these terms. We will update the date above and tell you about significant changes in the app or by email. Continuing to use the app after a change means you accept it.

Contact

Fulfil-It — hello@fulfil-it.com