ReturnRoomReturns and exchanges your customers can do themselves
ReturnRoom gives your Shopify store a branded returns portal, and gives your team one place to approve, receive and resolve every return — refund, store credit or exchange.
Free plan available · No credit card needed to start · Works in any country and currency
Everything a return needs, start to finish
No more return emails back and forth. Customers do the first step; you stay in control of the rest.
Branded self-service portal
Customers look up their order, pick items, give a reason and add photos — on a page with your logo, colours and policy.
Exchanges that keep the sale
Swap for another size or any product in your store. Price differences are settled automatically: a payment link if it costs more, store credit if it costs less.
Refunds and store credit in one click
Refund to the original payment or issue native Shopify store credit. Everything is recorded on the Shopify order, so your reports stay right.
Your policy, enforced for you
Return window, non-returnable tags, reasons that need photos, restocking fees, domestic-only returns — set once, applied to every request.
Emails at every step
Submitted, approved, received, completed — sent from your store name with your reply-to address, plus reminders when a parcel hasn't been sent.
Restock and stay accurate
Restock returned items to the right Shopify location as they arrive, and hold exchange stock so it can't sell before the swap is done.
In-store returns
Let customers bring items to a shop. Staff check them in at the counter and exchanges are fulfilled from that location.
Know why things come back
Return reasons, most-returned products, fit feedback and revenue retained through exchanges and credit.
Up and running in minutes
Nothing to build and no theme code to edit.
Install and set your policy
Your portal works straight away with your store name, address and sensible defaults. Adjust the window, reasons and resolutions to match your policy.
Share your portal link
Add it to your footer, policy page and order emails. Customers with new customer accounts also get a Start a return button on their orders.
Approve, receive, complete
Review requests in Shopify admin, mark items received, and complete: ReturnRoom issues the refund, credit or exchange and emails the customer.
Simple pricing that grows with you
Start free. Paid plans include a 14-day free trial and are billed through your Shopify invoice. Pay yearly and get two months free.
Free
- 5 returns per month
- Branded self-service portal
- Refunds, store credit and variant exchanges
- Automatic email notifications
- Printable return slips
Starter
- 50 returns per month
- Everything in Free
- Remove ReturnRoom branding
- Restocking fees on refunds
Growth
- 250 returns per month
- Everything in Starter
- Exchange for any product in your store
- Bonus credit to encourage exchanges
- Analytics: reasons, products, revenue retained
- Repeat-returner alerts
Pro
- Unlimited returns
- Everything in Growth
- In-store returns and exchanges (POS)
- Custom CSS on the portal
- Priority support
Questions
Something else? Write to hello@fulfil-it.com or read the help guide.
Does it work in my country and currency?
Yes. ReturnRoom works with any Shopify store, in any currency Shopify supports, including orders paid in a different currency from your store's own.
Which carriers does it support?
All of them. Customers send returns with the carrier of their choice and add the tracking number on their status page. If you pay for return shipping, attach your own prepaid label to a return and the customer is emailed it automatically.
What happens if I go over my plan's returns in a month?
Your customers are never turned away. Extra returns are still accepted and the customer gets their confirmation; they simply wait, locked, in your list until you upgrade.
Do I need Shopify Plus?
No. ReturnRoom works on every Shopify plan.
Can I try the paid features first?
Yes — every paid plan starts with a 14-day free trial, and you can switch plans or go back to Free at any time.
What happens to my data if I uninstall?
Your returns data is deleted within 48 hours of uninstalling, following Shopify's data-protection rules.
Make returns the easy part
Install ReturnRoom and have your portal live today.
Install on Shopify — free